Privacy Policy

Last updated: July 2026

Information we collect

We collect information you provide directly — your name, email address, account and billing details, and the configuration you create (checks, alert channels, webhook destinations, status pages) — plus operational data generated by monitoring your services (check results, latency, incident history) and standard usage information (log data, IP addresses).

How we use it

• To deliver the service: running checks from our regions, confirming failures, and dispatching email and webhook alerts.
• To provide history and accountability: incident timelines, uptime reports, and delivery logs for your alert channels.
• To operate billing, send service notifications, and respond to support requests.
• To monitor platform health and prevent abuse.

Support access

Our support staff cannot view your account's checks, results, or configuration unless you explicitly enable support access from your dashboard settings. You can revoke it at any time. Every support action taken while access is enabled is recorded in your account's activity log.

Data security

Data in transit is encrypted with TLS. Sensitive check configuration — basic-auth credentials and custom webhook headers — is encrypted at rest with AES-256-GCM. Webhook deliveries are signed (HMAC-SHA256) so your receiving endpoint can verify they came from us, and every webhook destination is checked against private, loopback and cloud-metadata address ranges before we save it and before every delivery. API keys and probe tokens are stored as one-way hashes; we cannot recover the original value, only reissue a new one.

Data retention & purge

How long we keep raw check results, rollups, incident/event history, and alert-delivery logs depends on your plan and is disclosed on our pricing page. If a trial ends without converting to a paid plan, your checks are paused and your monitoring data is retained for 30 days and then purged; your account and billing records are kept so you can resume later. You can export your account's data on request.

Sharing

We do not sell your data. We share it only with the infrastructure providers required to run the service (hosting, email delivery, payment processing), each bound to process it solely on our behalf. We do not share the content of your webhook payloads or alert destinations with anyone but you.

Contact

Questions about this policy? Contact us.